321StudiosInc.com

321StudiosInc.com is not the former 321 Studios. We provide sales and support to all our customers that purchased there software from 321StudiosInc.com. All support e-mails submitted will be answered within 24 hours by our technical support team. Please e-mail us at

support@321studiosinc.com

Please be sure to include the product name and version, the full name, email address used when the purchase was made, ReceiptID or TransactionID Also include your License ID along with the date and where you purchased, i.e. retail store, website or URL, in your support request so we may
better serve you.

All support e-mails submitted will be answered within 24 hours by our technical support team.

Please click the links below to view simple instructions

Please click here to view the instructions for using DVD X COPY Xpress

  Please click here to view the instructions for using DVD X COPY Platinum

      Please click on the Question for the Answers below:

                 1.     I don't have the Ripper Free version of Platinum, yet I'm getting CSS encryption errors.

                 2.     What is Drive Select, and where can it be found?

                 3.     Why is the Start button greyed out when I try to burn my DVD?

                 4.     The program is telling me to run Drive Select. Why does this happen?

                 5.     Why does my Start button not light up when it is time to burn to disc?

                 6.     Why doesn't the next button light up using advanced mode in Platinum?

                 7.     Software BlackList

                 8.     Why must I remove programs from the blacklist for Platinum to work?

                 9.     Why wasn't a manual included in the box?

                 10.   Why am I getting an error "Cannot Write Archive.txt"?

                 11.   Why are there no drives displayed in my Drive Select list?

                 12.   What do I do if I get “Error Writing Disk?

                 13.   What if there is no drive listed in the Drive Select?

                 14.   Why will the Backup I just created play back on my computer but not on my home DVD player?

                 15.   Why would I use Advanced over Simple mode?

                 16.   After a successful DVD Backup the disc is Blank and doesn't play in any DVD Player

                 17.   After installing the software I receive a startup error 42 or a grey menu screen with no menu options

 1. I don't have the Ripper Free version of Platinum, yet I'm getting CSS encryption errors.

1. Go to My Computer.
2. Right-click on your burner's Icon, then click Properties.
3. Go to the Hardware tab, then highlight your burner and click Properties at the bottom of the page.
4. Go to the DVD Region tab. At the bottom of this page, your Current Region should be listed. If the Current Region is incorrect, follow the on-screen instructions to correct it. If you are not sure what Region Code you should be using, contact your DVD player's manufacturer.                                              

 2. What is Drive Select, and where can it be found?

Answer: This program will tell the system which drive is the DVD burning drive. If you have different DVD burning devices, this is where you can go    and tell the system to use a specific one. It is located in the Programs menu under DVD XCopy Platinum folder. It can typically be found in the  following folder: C:\program files\321 studios\platinum\driveselect.exe

 3. Why is the Start button greyed out when I try to burn my DVD?

Answer: Check your media format. Make sure you are using the correct blank media for your burner(DVD + or – R/RW). You may also need to run the Drive Select utility included with Platinum. The Drive Select utility is located in the following folder C:\program files\321 studios\platinum The name of the file is driveselect.exe If you only have one DVD Burner the program will seemingly do nothing but it has. After running Drive Select re-run dvd x copy and see if the problem still exists.

 4. The program is telling me to run Drive Select. Why does this happen?

Answer: When this happens it is because DVDXCopy Platinum is not recognizing the burner on your computer. To run drive select do the following. Go to the Start Menu Go to Programs (in XP it’s All Programs) Go to DVD X Copy Platinum Click on the DriveSelect option Select your DVD burner from the list. If no window appears, this is normal. It simply means that you only have one available burner and the program will select it automatically.

 5. Why does my Start button not light up when it is time to burn to disc?

Answer: Make sure you are using the right format disc with your burner. Some burners will support only a +R or a -R disc - they may not support both. Put a blank disc in your DVD burner (our program does not have to be running at the time). Under My Computer, right-click on the DVD burner and choose Properties. In the Properties window, click on the Recording tab at the top. Under Recording, there should be an option “Enable CD Recording on Drive” – please make sure that is checkmarked. If not, do so, click Apply, then OK. If you have two burners in your computer (ex. a DVD burner and a CD burner), go into the C:\Program Files\321 Studios\XPRESS folder and run the DriveSelect program. Choose your DVD burner from the list (if there are no burners in the box, use the drop-down menu arrow). Make sure that your DVD burner is set as the Master on the Secondary IDE channel.

 6. Why doesn't the next button light up using advanced mode in Platinum?

Answer: Next to the name of each titleset there will be a check box. Make sure that the check box is selected next to the name of each titleset. Once you have selected a titleset the next button will light up.

 7. Software BlackList

Answer: The following programs can cause problems while using our software:

1. B's Clip: This package will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start Windows. You will need to uninstall it in Add/Remove Programs, then reboot to remove it.
2. Direct CD or Drag to Disk: These are applications from Easy CD Creator from Roxio. This package will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start Windows. To remove them you need to go to Add/Remove Programs in the Control Panel. There you can select Easy CD Creator to Change - not Remove. Then you click next until it gives you the option to Modify. Then either Direct CD or Drag to Disk should be selected and changed to "make this option not available". Then click Next. While the program may look like it is installing, it is actually removing those options.
3. GoBack: This is backup software that constantly runs in the background (Terminate and Stay Ready) which not only needs to be turned off, but disabled. Unfortunately, this may cause some restore points to vanish, but it will free up a lot of hard drive space.
4. DLA: Also HP-DLA, Veritas DLA, and others. DLA stands for Drive Letter Access. This package will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start Windows. You will need to uninstall it in Add/Remove Programs, then reboot to remove it.
5. InCD: This is packet writing software that comes bundled with Ahead Nero Burning Rom. This package will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start Windows. You will need to uninstall it in Add/Remove programs, then reboot to remove it.
6. Interactual Player and PC Friendly Player: These programs are DVD software viewers that often come on DVD movie discs, and will try to install themselves everytime you watch a movie on your computer. Please make sure to NOT let these install. Both programs interfere with all 321 Studios software and should be un-installed from Add/Remove Programs in Control Panel when found. In some cases, you will need to uninstall and reinstall our software to restore functionality after removing one of these. (br>
7. McAfee Anti-Virus: This is anti-virus software that when running, can cause errors. It needs to be disabled by right clicking on the icon in the lower right side of the task bar. The 321 Studios software then needs to be restarted. Whenever you are using our software, McAfee needs to be disabled to ensure unrestricted access to your drive.
8. Norton Anti-Virus: This is anti-virus software that when running, can cause errors. It needs to be disabled by right clicking on the icon in the lower right side of the task bar and the automatic updates should be disabled. The 321 Studios software then needs to be restarted. Whenever you are using our software, Norton needs to be disabled to ensure unrestricted access to your drive.
9. StopZilla: StopZilla can hinder required portions of our installer, causing the software to fail. Please completely disable StopZilla, then install our software. Once our software is installed, you may safely enable it again. If you have any difficulty using our software at a later time, you may need to disable StopZilla before going to use our software. Uninstallation is not required.
10. MyStorageGuard: This backup software can hinder certain required files from being copied during the installation. Please disable this program before installing our software, and have it disabled any time you go to use our software. Uninstallation is not required.
11. Napster 2.0: This software includes some basic burning software that can cause burning problems if it is running. You will need to close this program completely before trying to use our software. In some rare cases, you will need to completely uninstall this package to attain full reliability, so if disabling does not solve your issue, please try uninstalling this software, and try again.
12. Easy CD Creator 4.x: Due to the age of this package, it is no longer updated by the authors. There are bugs present in this older system that will cause NUMEROUS problems on your machine, not just with our software. Please Uninstall completely, and consider either the new 6.x version from Roxio or Nero 6.x. These packages, installed without the Packet Writing software (DirectCD/Drag to Disk/InCD), all work very well together with our software.
13. NTI FileCD: This program has packet writing software installed with it. This package will load a packet-writing software that will constantly talk to your CD/DVD writer, and can cause a number of issues while trying to write a disc. Disabling this software is not enough, as a portion of this package is always running after you start windows. You will need to uninstall it in Add/Remove Programs, then reboot twice to fully remove it.

 8. Why must I remove programs from the blacklist for Platinum to work?

Answer: Our software is not aggressive and will yield to other processes that are trying to access the DVD writer. When in the burn process with our product you want to eliminate any interference, hence the removal or disabling of conflicting software. With the conflicting programs usually only a particular component needs to be removed, the program itself need not be removed completely. With programs that do need to be removed entirely an alternative program, that does not conflict, can replace it.

 9. Why wasn't a manual included in the box?

Answer: We are releasing updates with new and exciting features for our products for your convenience on occasion. When these changes occur, various features in our software may be changed to the point that a manual would no longer apply. We have released an online product walkthrough for your convenience, which you can download from the following link: http://www.321studiosinc.com/Software/Platinum_Guide.pdf

 10. Why am I getting an error "Cannot Write Archive.txt"?

Answer: DVD X Copy XPRESS or Platinum is trying to write information to an invalid location. You need to change the location of your Temp Path. Create a folder on a hard drive with at least 10Gb free space. Go to Options in XPRESS or Platinum and make sure your Temp Path points to this new folder.

 11. Why are there no drives displayed in my Drive Select list?

Answer: If there are no drives displayed in your Drive Select list: Make sure that your DVD burner is connected into your computer. If your DVD burner is already connected then re-install the software. After re-installation, and you still do not see any drives listed in drive select, please click here to contact Technical Support.

 12. What do I do if I get “Error Writing Disk?”

Answer: Some movies have incompatible Titlesets or DVD authoring problems that result in problems backing them up. Below are some things you can try:

1. TDF: A TDF file will not fix a failed backup. TDF files do not correct driver problems or bugs that may exist in the application. However, if you successfully create a backup but the backup has the incorrect titleset, audio language, video format, or subtitle on it, it is likely that a TDF file will fix the problem.
2. Uncheck the entire disk option when using Simple mode.
3. When using Platinum only select the largest title set to burn.
4. Change the location to another folder, for example "C:\TempMovie". The root of the drive, for example "C:\" or "D:\", will not work properly, and the temp must point to a folder. Please make sure that the new drive is over 9.4Gb in size.

 13. What if there is no drive listed in the Drive Select?

Answer: Your VSO device may not be installed correctly. Contact technical support

 14. Why will the Backup I just created play back on my computer but not on my home DVD player?

Answer: If you are getting a backup that plays back fine on your computer, but not on your DVD player, this can be caused by several things. --- Your DVD player does not support playing the format of blank dvd you are using. Some DVD players only support playback of DVD +r/rw or -r/rw, or sometimes neither. You may also try a different brand of blank DVD. --- Some DVD Players do not like playing compressed media. Compressed media can sometimes overload the chip inside the player. This causes no damage, but the disc will not play. In order to test out whether this is the case, try to play the disc in a different DVD player, one that you know supports playback of your format of blank disc. If it plays back, you will know it is your player.

 15. Why would I use Advanced over Simple mode?

Answer: Simple mode is an easy process to backup your DVDs.  It is as easy as 1-2-3.  Step 1- Simply insert the DVD and click the Start button.  Let the software copy the movie to the temp directory on your hard drive. Step 2-Once the software is finished copying the movie then insert a blank DVD.  Click the start button again to write the movie.  The software takes care of the rest and now you are ready to watch your new DVD. 

 16. After a successful DVD Backup the disc is Blank and doesn't play in any DVD Player

Answer: It is recommend to use -R media. I recommend using a brand such as Verbatium, Ritek, or Benq. Please do not purchase memorex media.    I  have had a lot of customer that have problems using +R media. Once they use -R media the problems go away.

 17. After installing the software I receive a startup error 42 or a grey menu screen with no menu options

Answer: Please check the system requirements by clicking on the "more info" button on the homepage.