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321StudiosInc.com is
not the former 321 Studios or dvdxcopy.com.
We provide sales and
support
to all our customers. All support tickets
submitted will be answered within 24 hours by our technical
support team.
POLICY
321StudiosInc.com
DISCLAIMER
Seller hereby expressly disclaims all warranties
either expressed or implied warranty of
merchantability or fitness for a particular purpose.
This disclaimer by the seller in no way affects the
terms of the manufacturer's warranty if any. Title
to goods herein being purchased is retained by the
seller until goods are paid for by the purchaser and
at that time title passes to purchaser. If goods
herein being purchased are being purchased for
purposes of export, purchaser must obtain from the
Federal Government certain export documentation
before shipping to a foreign country. In addition,
manufacturers' warranties for exported goods may
vary or even be null and void. If you have any
questions, please inquire. Any and all liability is
only for the products purchased.
These terms and conditions are subject to change
without prior notice.
RETURN POLICY
If your order was
incorrect, you must notify us within three (3)
business days of receipt for a
replacement.
Before returning any item, you must contact our
returns department via email or the world wide web
within three business days of receipt.
321StudiosInc.com will not accept any opened Software
returns (this includes downloads and activation only), except for same-item exchange only. We
reserve the right to apply a 15% restocking fee for
damaged goods or for any item which is returned and
not defective.
Any
products ordered and then cancelled will incur a 15%
handling fee.
No returns will be accepted on any licenses or any
product with a visible keycode.
No returns will be accepted on items that are too
damaged to be restocked or resold.
321StudiosInc.com will only offer a refund or
replacement on unopened items. Defective items may
be returned for a same-item exchange only.
321StudiosInc.com will offer a refund on any unopened
product without a visible keycode returned within
three business days after delivery.
All products (unless noted on our site) are sold
with the full manufacturer's warranty. The warranty
period and service varies by manufacturer and
product. Extended warranties are sometimes offered
directly through the manufacturer; please contact
them if you are interested in purchasing an extended
warranty. In order to receive full credit, your
purchase must be returned with shipping pre-paid.
All items must be in "as-new" condition, in original
packaging and with all warranty cards, manuals and
accessories. Any discrepancies could result in a
delay or partial forfeiture of your credit.
All items being returned must be received in our
warehouse within 10 business days (two calendar
weeks) of receipt of your return instructions. Any
discrepancies could result in a delay or complete
forfeiture of your credit.
REPLACEMENT POLICY
Thank you for your purchase!
321StudiosInc.com is
confident in the quality of our products. If you
have received a defective product please contact our
returns department within 3 days at
321StudiosInc.com or
email address:
support@321StudiosInc.com to
request a replacement. Please refer
to the following information when requesting a
replacement: (refer to
Paypal Receipt)
Receipt ID
Transaction ID
Purchaser E-mail address
Please refer to the following
instructions when sending your original item back:
All items must be in original condition with all
packing material, manuals, software, and
registration card(s).
Remember to include your packing slip from the
original order.
Email us for the return address. We recommend that
you send your package(s) using tracking information.
Without tracking information, we cannot verify
return receipt.
All shipping and handling must be prepaid by the
customer.
Note: The
original item(s) must be received by our warehouse
within 10 business days (two calendar weeks) of
receipt of your return instructions. Any
discrepancies could result in a delay or complete
forfeiture of your credit.
MONEY BACK GUARANTEE
All of 321StudiosInc.com products are covered by a
Money Back Guarantee against defects and are
guaranteed to activate as long as you contact us
within 3 days. For a return or
replacement of your product please contact our
customer service department at
support@321StudiosInc.com
or via the World Wide Web for a refund of the
original purchase price of the item, excluding
shipping and handling charges. You must return the
product in original condition at your expense
including packaging, documentation and, if
applicable, its blank warranty card.
Opened software and special order items may only be
returned for a replacement and not for any refund.
Any defective products must be returned within 3
days of receipt date for replacement or refund.
No returns or refunds will be accepted after 3 days.
Shipping and insurance charges are not refunded.
In order to receive a refund, your purchase must be
returned with shipping pre-paid. All items must be
in "as-new" condition, in original packaging and
with all warranty cards, manuals and accessories.
Any discrepancies could result in a delay or partial
forfeiture of your refund.
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